Purchase

Troubleshooting In-App Purchase Issues in Stop Motion Studio on Android

If you’re having trouble making an in-app purchase in Stop Motion Studio on your Android device, try the following troubleshooting steps:

1. Check Internet Connection
   • Ensure your device is connected to a stable internet connection.
   • Switch between Wi-Fi and mobile data to see if that resolves the issue.
2. Restart Device
   • Restart your Android device to clear any temporary issues that might be affecting the in-app purchase process.
3. Update App
   • Ensure you have the latest version of Stop Motion Studio installed.
   • Go to the Google Play Store, search for Stop Motion Studio, and update the app if an update is available.
4. Update Google Play Store
   • Make sure your Google Play Store app is up to date.
   • Open the Play Store, go to the settings menu, and check for updates.
5. Clear Cache and Data
   • Go to Settings > Apps > Google Play Store.
   • Tap on Storage.
   • Tap on Clear Cache and then Clear Data.
   • Repeat the process for the Stop Motion Studio app.
6. Check Payment Method
   • Ensure your payment method is valid and up to date.
   • Go to Google Play Store > Menu (three horizontal lines) > Payment methods and check if your payment information is correct.
7. Check Google Account
   • Make sure you are signed into the correct Google account that has the payment method set up.
   • Go to Settings > Accounts > Google and check if your account is correctly synced.
8. Reinstall the App
   • Create a backup of your valuable work.
   • Uninstall Stop Motion Studio.
   • Restart your device.
   • Reinstall Stop Motion Studio from the Google Play Store.
9. Check for System Updates
   • Ensure your Android operating system is up to date.
   • Go to Settings > System > System update and check for updates.
10. Contact Support
    • Visit the Google Play Help Center for additional troubleshooting steps and support regarding in-app purchases.