Troubleshooting

Export

I’m Having Trouble Exporting My Movie on Android

If the video file is not exported correctly, here are some options you can try:

1. Restart Your Device

A lot of issues can be solved easily by simply restarting your device. Follow these steps:

  1. Press and Hold: Press and hold the Sleep/Wake button for a few seconds until a menu appears.
  2. Power Off: Select Power Off or Shutdown.
  3. Wait: Wait a minute until the device has shut down.
  4. Restart: Start the device by pressing the Sleep/Wake button.
  5. Restart App: Start the app again.

2. Reset the App

If restarting doesn’t work, try resetting the app:

  1. Open the App: Tap the More button.
  2. Reset Settings: Select Reset All Settings.
  3. Restart Device: Restart the device.

Don’t worry, your projects will be safe.

3. Change the Frame Rate

If resetting the app doesn’t work, try changing the frame rate and exporting the movie again.

4. Reinstall the App

If the above steps don’t work, backup your project and reinstall the app:

  1. Backup Project: Ensure your project is backed up.
  2. Delete and Reinstall: Delete and reinstall the app.

All purchases will be restored automatically.