TroubleshootingGetting Started
Frequently Asked Questions
Here you’ll find an overview of common issues you may encounter while using Stop Motion Studio.
- Getting Started
- Troubleshooting
- First Aid
- No Sound in Stop Motion Studio
- Restore a Deleted Project File
- Can’t Access Camera, Photos or Microphone
- Some Titles in My Music Library Are Not Available
- Not All Frames Are Shown in the Preview. Why Not?
- The App Is in the Wrong Language?
- Can’t Locate Project Folder on Android
- The App Closes Instantly When Starting the Windows Version of Stop Motion Studio
- Error Message When Starting the Windows Version of Stop Motion Studio
- Stop Motion Studio Crashes on Android When Creating a New Project
- Usage & Tips
- Export Projects from the Free to the Pro Version of Stop Motion Studio
- Export a Project to a Different Device
- Sound and Music License
- Preventing Flickering in Your Movie
- Capture a Photo Effortlessly with Apple Watch and Stop Motion Studio
- Batch Import Images on iOS
- Create an Animation from Pre-Recorded Audio
- My Movie is Too Slow Even When I Change the Frame Rate
- I Can’t Add Audio: The Audio Button is Disabled
- I Accidentally Deleted the App and All My Projects are Gone
- The Image Quality is Low When Viewing the Preview
- Purchase
- Share a Purchase with Family Members
- Restore a Previous Purchase
- Transfer Purchase Between Platforms
- Purchased Feature but Functions Are Not Unlocked
- Is the Upgrade a One-Time Purchase?
- Google Does Not Allow Additions to the Family Library
- Can I download the desktop version for free if I own the mobile version?
- Can I download the mobile version for free if I own the desktop version?
- Download an Older Version of the App
- Finding the Activation Key for the Desktop Version of Stop Motion Studio
- Transfer of Purchases
- Troubleshooting In-App Purchase Issues in Stop Motion Studio on Android
- Camera
- Using a Bluetooth Remote
- Volume Shutter Not Working
- Manual Camera Mode is Not Available on My Android Device
- USB Webcam on Chromebook Not Working
- Unusual Patterns Appear in Photos Taken on a Chromebook
- No Camera Live Image
- I Only See a Camera with a Line Through It
- My USB Camera Is Not Recognized on Windows
- Remote Camera App
- DSLR Cameras
- Export
- Education
- Deploy Stop Motion Studio to Managed Users on ChromeOS Devices
- Configure Default Options for Stop Motion Studio Using MDM
- Setting Up Stop Motion Studio with Shared iPad
- Deploy Stop Motion Studio Pro on Windows 10 and 11 through Endpoint Manager
- App Installation Failed When Deploying Stop Motion Studio via Intune